Technical Assistance

technical assistance hohner

In Hohner we are concerned about quality and the sustainability in our products. For this reason, we try to extend the life of our products to the maximum by betting on repair, offering a quick and efficient after-sales service for repair and diagnosis.

Please follow the steps below to return or repair your product:

  • 1. Fill out the following Return Merchandise Authorization (RMA) online form.

  • 2. When completed, you must send your product to the HOHNER offices at the following address:

    P.I. Cal Batlle – C/ Dolors Bassa, 3.
    17400 Breda (Girona), Spain

  • 3. Once your product has been received correctly, HOHNER will carry out an inspection and make a first diagnosis.

  • 4. We will inform you of the diagnosis and the steps to follow to continue with your product repair or return.
    For non-warranty products, if you decide not to repair or replace the product, a fee of 20€ will be charged for the cost of the diagnostic service.

  1. WARRANTY
    • The standard warranty period for Hohner products is 24 months from the product delivery date.
    • Conditions: Warranty includes repair, replacement or inspection of the product. It can be applied as long as the product has not been subject to misuse, negligence or accidental damage, or if the unit has been subjected to any unauthorised access or modification or if it has the regular wear and tear. The product will not be replaced or repaired either if the quality label has been strained.
    • Consult the table with the specific repair conditions for each product series.
    • The inspection and repair cost of products that are not under warranty will be borne by the customer.